We hope that you love your item as much as we do. But if you feel like the product is wrong size or it did not hit the jackpot you can find the return, exchange and reclaim instructions here.
If you need to exchange something, please send us an email to firstname.lastname@example.org. We will get back to you with detailed information how to proceed within 2 working days.
We offer a size exchange free of charge one time per order in domestic orders. We can only replace items if they are in original condition and returned in original packaging
You have a right to return your order within 14 days after receiving it. To be eligible for a return your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returnable. We do not accept products that are intimate or sanitary goods such as underpants.
If you wish to return your order, please follow these simple instructions.
1. Inform us
Fill the contact form below or send us an email where you tell us what you want to return. Please add your order number to your email and wait for our replay. We will get back to you within 2 working days with more information.
2. Print & Pack
Domestic orders: We will email you the return label that you can print and tape on your package to get a free return. Please pack the package carefully.
International Orders: You will be responsible for paying the return cost and the shipping cost is non-refundable on international orders. When you receive a refund, the cost of return shipment will be deducted from your refund.
3. Send it
You can return the package to the same service point where you did pick up your order. We will get back to you once we have handled your return. If you have any questions, you can always contact us with the contact form below or by emailing us email@example.com. You can also call us +358 41 4326 985 during the working days from 9.30 A.M. to 5.00 P.M. (+2GMT).
If you want to reclaim your order, please send us an email to firstname.lastname@example.org. We will get back to you with detailed information how to proceed within 2 working days.