Shopping Cart

Terms and conditions

Terms and conditions

Info

For any kind of queries, doubts, suggestions, complaints or feedback, email us at: info@storeofhope.com

Phone

Our main phone number is: +358445489506. We answer calls Monday to Friday, from 9.30 A.M. to 5.00 P.M. (+2 GMT).

Terms of delivery:

Only persons of 18 years or older, who are not under guardianship, can place an order. We deliver to all EU countries. 

The prices displayed at storeofhope.fi/en include the statutory Value Added Tax but do not include a delivery charge. If the VAT rate applicable on the date of the order is changed after the order has been made, the change of VAT amount will be reflected in the price of items without you being notified.

Ordering/Terms of use

The order is placed at www.storeofhope.com.
We ship all orders as quickly as possible. All orders are confirmed by an e-mail that contains information about delivery charges, a listing of the purchased items and the final cost of your order. An e-mail address is required for this when placing an order. We will send the product few days from receiving your order.

By accessing and using the Site, you accept, without limitation or qualification, the Terms of Use.

 

Customer registration

When placing an order, the customer must provide their name, email address and postal address. By ordering, the customer approves that Store of Hope will register the information gained from the customer in their customer register. 

By accessing and using the Site, you accept, without limitation or qualification, these Terms of Use. Store of Hope may, at any time and without notice, modify these Terms of Use by revising them on the Site. Your continued use of the Site constitutes your acceptance of any such revisions. You should therefore periodically visit this page to review the current Terms of Use.

The customer information of Store of Hope is confidentialStory of Hope does not give customer information to third parties except as permitted by law. Customer information is not transferred outside the borders of Finland. The customer has the right to inspect the register information according to the Personal Data ActThe purpose of the register is the maintenance and development of the customer relationship.

Personal data contained in the register:

Name

Adress

Email adress

Phone numer

 

Payment methods

We offer payment by bank transfer, credit cards and PayPal.

We accept card payments with Visa, MasterCard and American Express.  When selecting PayPal as payment option at checkout, you will be directed to the PayPal site to 'Log in' and review the amount shown before clicking 'Pay Now'. Once this transaction is complete, you will then return to 

We may cancel an order if the product is not available for any reason. If this is the case, we will notify you and return any payment that you have made. 

Delivery cost
The dispatch amount is calculated according to the destination country, the purchased items and the packaging used to send them. The total dispatch amount is indicated on the order summary page prior to order confirmation.

In order to guarantee a high standard of carrier services, delivery costs are applied to all orders placed at storeofhope.fi/en.


Return policy

We have a return policy of 14 days. This means you can send any unworn and undamaged item ordered in its original packing back to us within 14 days from the shipment day. We do not accept returns made later than within 14 days of placing the order. After we have inspected and accepted your returned items, we will return your money the same way your payment was completed. 

Return adress:

Our postal address is:

Store of Hope

Kehräsaari B 202, 33200 Tampere, FINLAND

DELIVERY

The products offered are distributed in the member states of the European Union: Austria, Belgium, Bulgaria, Cyprus (southern region), Czech Republic, Denmark, Estonia, Finland, France (continental), Germany, Greece, Hungary, Ireland, Italy (except San Marino, Libigno, Campione, Italian waters of Lake Lugano), Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Slovakia, Slovenia, Spain (including the Canary Islands, Ceuta and Melilla), Romania, Sweden and United Kingdom.

The delivery is carried out by an international courier company.
To prevent any delivery incidents (wrong addresses, impossible to find someone at home etc.) it is necessary to fill in the corresponding form correctly. You are advised to indicate a contact telephone.
Remember, we cannot deliver to military bases or PO boxes.

Orders will be delivered within two (2) to five (5) working days.
This deadline may be delayed during sale or promotional periods.
This deadline may be delayed in countries with customs administration.


Defective products

If you have received a defective product, please contact us immediately. You can contact us via e-mail or phone.

E-mail: info@storeofhope.com

Phone: +358 44 5489506

Damaged shipment

When receiving your order, please check the condition of the package. If you noticethat the package is damaged, please inform the postal/delivery staff 
 immediately.Damaged packages must be reported to the delivering company. Please also send us an e-mail to inform us about the damage at: info@storeofhope.com